Help Wizard

Step 1


Some strange things on my account

Some strange things on my account



First, sorry if my English isn't very good, I'm french ! 🙂


I have some strange things with my account :


1) My personnal playlists has been deleted and I can't get them back with the playlists recovery.


2) The songs in '' My music '' has been replaced by songs I never listened


2016-02-18 03_50_16-Iam - Petit frère.jpg


3) In the list of the devices allowed to use my account, there are 2 '' AndroidPhone '' that I never used


2016-02-18 00_48_36-Appareils de lecture hors connexion - Spotify.jpg


Has my account been hacked or something like that ? The strange thing is that nobody changed my password.


Thanks for your future answer !

1 Reply

I recommend reaching out to Spotify Support. They can be reached through their Twitter Handle @SpotifyCares, Facebook Page Spotify Cares, or through the online contact form.

If you submit the contact form instead of the Twitter or Facebook Message, make sure to check your inbox and junk folder for an email from Spotify.

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