Somebody on their PS4 is using my account-- "logout everywhere" won't help!

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Somebody on their PS4 is using my account-- "logout everywhere" won't help!

user-removed
Not applicable

Hello,

Somebody has access to my account and is playing bad German techno while I'm logged in. I have "signed out of everywhere" and changed my password several times, but every time I re-open my Spotify on my PC, this dude "Listening On" his PS4.

 

Help!

 

Andy

3 Replies

Re: Somebody on their PS4 is using my account-- "logout everywhere" won't help!

Rock Star 11
Rock Star 11

Hi @user-removed

 

Welcome to the forums!

 

Just to check, can you confirm that you have performed all the steps here:

 

https://support.spotify.com/account_payment_help/privacy/someone-has-gained-access-to-my-account/

 

Thanks.

 

 

Robert_WRock Star 11
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Re: Somebody on their PS4 is using my account-- "logout everywhere" won't help!

user-removed
Not applicable

Thanks for your response. I reset my password, but did not do so in an incognito window. I clicked "sign out everywhere". This logged me out of my Spotify session, but when I logged back in with my new password this dude's PS4 was still on there.

 

I do not particularly want to change my password to my email-- I have done so recently and am confident that it is not the issue.

 

My facebook is de-activated and as far as I know is not connected to my spotify account.

 

I use ~3 passwords with several variants of each on other services (websites, etc.) and would rather not go through the process of figuring out which ones use the same password as Spotify...

 

Let me know how this could have occurred given the immediacy with which I changed my password, signed out everywhere, and logged back in with a new account.

 

Andy

Re: Somebody on their PS4 is using my account-- "logout everywhere" won't help!

Rock Star 11
Rock Star 11

Hey @user-removed

 

Thanks for letting me know.

 

In this case I would suggest you to contact Spotify support in one of the following ways so that they can take a closer look at your account:

 

Email: https://www.spotify.com/about-us/contact/contact-spotify-support/

Twitter: https://twitter.com/SpotifyCares

Facebook: https://www.facebook.com/SpotifyCares

 

All the best!

Robert_WRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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