Somehow getting premium without paying

Traxell · 2015-03-03

Hey there!

So, a very weird bug has been happening which I found out about today. I made a new account in 2014 dec and I had my free trial. But today I checked that Spotify has been giving me Premium for two months, even though I have no payment method connected. So, I don't know how I'm getting spotify premium if I'm not paying for it. There is also no payment method showing in the order histories, not even in the e-mails.

Any help is appreciated. thanks! 🙂

MattSuda · 2015-03-03

Welcome to the Spotify Community!

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.

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