Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Someone Hacked into my other Spotify account, and is there anyone that can help me get it back.

Someone Hacked into my other Spotify account, and is there anyone that can help me get it back.

Username

edandkenk-us

Plan

Premium

Country

 US

Device

iPhone Xs, PC

Operating System

iOS 12, Windows 10

 

My Question or Issue

 I need any sort of help into getting my account back. I have had that account for years. Tons of music and everything. The day before I lost the account I purchased premium. I'm scared that someone can continue to use my account with premium access.

Reply
2 Replies

Hi there!

Sorry to hear about that hacking issue you're having! The Spotify community will certainly try to help! Here is a link to a relevant page that may help you out: https://support.spotify.com/sk/account_payment_help/privacy/someone-has-gained-access-to-my-account/
Do not hesitate to contact tech support if the issue carries on.

Best wishes!

A

Hello!

You should try changing your password.

This will get your account back to you and when you make a new password, try using a password manager to make a strong one for you. 

If you cannot change your password, you should immediately email Spotify support for help.

 

Good luck!

Suggested posts