Someone I don't know is using my account

[Jmarchessault]

Play lists keep popping up that I am not subscribing to. A device that I don't own keeps appearing in my device list and today while playing music someone else took control of my account. I tried removing devices from my account settings. Tried resetting my password here and on Facebook but nothing has prevented this from happening. I' ready to cancel if I don' get a resolution... And I'm frustrated that there is no phone number to call for support! Can someone help?

[Noah]

Hey @Jmarchessault,

Welcome to the community!

It sounds like someone has gained access to your account. I would recommend immediately following this guide: Someone has taken over my account. Please ensure that after following step one, you get in touch with the Spotify support team using the contact form.

Let me know if you have any questions. Have a great day 🙂