Someone controlling my account. Still after i changed password and logged out of all accounts.

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Someone controlling my account. Still after i changed password and logged out of all accounts.

ncvy_5-2xf4sa
Newbie

Plan

Premium

Country

 United States

Device

Dell XPS 15

Operating System

Windows 10

 

My Question or Issue

 Just a bit ago I was on my computer, not using Spotify, when suddenly a rap song just started playing on my computer. I had never heard the song so I just paused it but a couple seconds later it started again (the song was "Ban" by "Cannabis Club ATL").

 

It stopped but then a bit later it started playing again but this time from another device (it said it was in browser on chrome). I tried switching the song to a song on my playlist and then it got skipped to another song on my playlist and they skipped like 30 seconds into the song, making me think it's another actual person.

 

After that I went to my Spotify account online and changed my password and logged out of all devices, and I changed my Facebook password and logged out of all devices (I usually use Facebook to log in). But when I logged back in to Spotify on my laptop the song just started playing again, this time from my computer again. 

 

I'm not sure what to do now, it seems like some kinda virus or hack.

22 Replies
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Re: Someone controlling my account. Still after i changed password and logged out of all accounts.

Rock Star 7
Rock Star 7

Hi @ncvy_5-2xf4sa and welcome to the Community! 🙂
That does sound like a very frustrating situation.

By any chance, is the network you are streaming on secure? It sounds like another device could possibly be using the Spotify Connect function. This can happen if the network is open/not password protected (ex. public wifi).
It sounds like you have already taken all the other correct steps to keep your account itself secure so this was the one thing I could think of that might cause it.
The only solution I know of would be to stream on a secured private network and make sure only the local devices on that network are allowed to access Spotify Connect.
Hope this helps and have a great day! 🙂

Bethany_DawnRock Star 7
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Note: I'm not a Spotify employee.
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Re: Someone controlling my account. Still after i changed password and logged out of all accounts.

nation
Newbie

Hi

Where you able to solve this? I have the same issue, same f'ing band playing songs I've never heard of, and it's frustrating.

 

Sounds like some smartasses are trying to give this no-name band some illegal traction 🙂 

 

Any solutions would be helpful - I just reset my password, signed out of everywhere and the issue still remained!

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Re: Someone controlling my account. Still after i changed password and logged out of all accounts.

Eugene
Casual Listener

I also have this problem. Spotify I guess is just paying this artist out as a legitimate artist.

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Re: Someone controlling my account. Still after i changed password and logged out of all accounts.

SilviaM1
Newbie

This is happening to me as well! My playlists were deleted also and I get a bunch of music I never listened to in my history. This is so annoying. I changed all may paswords and so on and still! Not to mention that I recovered my playlists, but they only appear on my phone, not on desktop! This is so frustrating that I will consider leaving spotify alltogether and start paying for Deezer again, with which I NEVER had this stupid issue!

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Re: Someone controlling my account. Still after i changed password and logged out of all accounts.

Urser
Newbie

EXACT same thing happened to me. They played the stupid Cannabis Club **bleep** and saved these 2 playlists to my account:

https://open.spotify.com/user/8lnosymb9r0ljhh3zj18wyo9i/playlist/38ME5xJBdZimVDjiScKrn1?si=PzSuiWYqQ...

https://open.spotify.com/user/8lnosymb9r0ljhh3zj18wyo9i/playlist/1pVDXsdOs9kBx5sVRJ3FRi?si=wGp7u_ElS...

 

Both playlists are created by this person, who I imagine must be the culprit:

https://open.spotify.com/user/8lnosymb9r0ljhh3zj18wyo9i?si=IY-hkxS2Q4qRC6y8uJFU7Q

 

Spotify said they were listening from the Chrome web player, but there are NO other activated devices or browsers out there that I would be signed into except for my own which are all accounted for. It sent me into a frenzy because I thought maybe other accounts of mine had been hacked. But after seeing similar instances, it seems to be some sort of malicious bot or hacker exploiting a Spotify security flaw.

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Re: Someone controlling my account. Still after i changed password and logged out of all accounts.

layzzzee8
Casual Listener

Same thing is happening to me right now.  Same playlist...   so frustrating. 

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Re: Someone controlling my account. Still after i changed password and logged out of all accounts.

EHizBzt
Casual Listener

I have the same problem but something or someone is followong playlists from someone called "Felix Schorn". 
And my friend had the same problem with some spanish dude.

 

Really enoying!

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Re: Someone controlling my account. Still after i changed password and logged out of all accounts.

NamedUser
Newbie

Same problem here. THE ONLY FIX, for me, was to roll back the version. Deleting app data, clearing the cache, Uninstall/Reinstall, sifting through libraries/albums/artists/etc. ---> NONE of it worked. I was experiencing two problems which I think are related: 1). Songs terminate early 2). I was often forced to listen to the rotten garbage music that is Cannabis Club.

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Re: Someone controlling my account. Still after i changed password and logged out of all accounts.

layzzzee8
Casual Listener

Changing my password and signing out of all devices didn’t help.  As soon as I changed my email address it stopped.  I found multiple unknown accounts set up under family.  Had to delete those too. 

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