Someone controlling my account. Still after i changed password and logged out of all accounts.

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Re: Someone controlling my account. Still after i changed password and logged out of all accounts.

Casual Listener

Has anyone found a solution to this besides rolling back to a previous version?  I would imagine that ALL of us having the same garbage randomly playing on our spotify accounts by Cannabis Club ATL would indicate to Spotify that there is a security flaw or vulnerability somewhere.  I have no idea how I got this, my computers are all locked down, my network is secure and my devices have all been checked for virus / malware.  I'm getting pretty tired of this awful "music" just starting up on my devices.  Spotify, what have you found on this?

 

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Re: Someone controlling my account. Still after i changed password and logged out of all accounts.

Casual Listener

Change your password and email account. 

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Re: Someone controlling my account. Still after i changed password and logged out of all accounts.

Newbie

I have the same problem. Same shitty band.. Tried to change my password and logging out of all devices several times..

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Re: Someone controlling my account. Still after i changed password and logged out of all accounts.

Casual Listener

You need to change your email address that’s used to log in as well. 

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Re: Someone controlling my account. Still after i changed password and logged out of all accounts.

Casual Listener

I opened up a support ticket with Spotify on this.  They seemed to know what the problem was and how to fix it - which involved closing my account and re-opening it and changing my password again - but they did not give details as to what caused it.  I received an email back shortly after saying that my account had been secured and that my playlists, artists, etc. had been restored.  So far, so good.  I would still like to know what happened though.  

 

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Re: Someone controlling my account. Still after i changed password and logged out of all accounts.

Newbie

I have the same problem. Same device and "The Matrix"

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Re: Someone controlling my account. Still after i changed password and logged out of all accounts.

Music Fan

Hi Nation,

 

Based on previous troubles with my Spotify account being ruined, I have found that the problem may be simpler than you think. Have you given your family access to your Spotify account? Have you lost a device which is already logged in? If you haven't, I strongly recommend changing your actual email for your login as this will boot any unauthorized devices off the account.

 

Let me know how it goes 🙂

 

Please let me know if you have any more questions or queries. 

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Re: Someone controlling my account. Still after i changed password and logged out of all accounts.

Music Fan

Greetings,

 

Have you tried changing your password? Have you given your account details to anyone (family or friends)? When I had difficulties like this, I changed my email and it kicked me off all my devices logged into the Spotify account. I then signed in successfully and I never heard another random song played 🙂

 

Please let me know how it goes

 

Don't hesitate to ask me more questions 🙂

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Re: Someone controlling my account. Still after i changed password and logged out of all accounts.

Music Fan

Greetings,

 

Many people may say to change your password for the account whereas I highly recommend changing the email directly linked to the account. This will boot all devices off the Spotify account and you then may safely login with your new email address and perhaps a new password. 🙂

 

Let me know how it goes

 

Please don't hesitate to ask me more questions 🙂

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Re: Someone controlling my account. Still after i changed password and logged out of all accounts.

Regular

Good. Most likely, someone has linked Spotify Connect to your computer. If you have more devices at home, check them and see that they are not linked to your Spotify account. If this does not work, it most likely is a virus.

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