Someone else is logged in to my account

[petergaustad]

Hi,

I have not been using Spoitfy for a while, but when logging in today i noticed that someone else was using my account. To avoid this situation i have changed my password and singed out everywhere, but when signing in again the other user is still there and I do not know how to resolve this.

The other user is using "Web player (Chrome) - Spotify Connect" if this helps.

My PC and phone has the same issue...

[Maxim · Accepted solution]

Hey @petergaustad,

I'd recommend taking a look at this support article: https://support.spotify.com/account_payment_help/privacy/someone-has-gained-access-to-my-account/.

[petergaustad]

Thanks for the feedback. It has been working for the last hour, but I will continue to monitor and will fill out the form on the referenced page if the issue re-appears.

Thanks for the feedback!