Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Someone else is logged in to my account

Solved!

Someone else is logged in to my account

Hi,

 

I have not been using Spoitfy for a while, but when logging in today i noticed that someone else was using my account. To avoid this situation i have changed my password and singed out everywhere, but when signing in again the other user is still there and I do not know how to resolve this.

 

The other user is using "Web player (Chrome) - Spotify Connect" if this helps.

 

My PC and phone has the same issue...

Reply

Accepted Solutions
Marked as solution

Hey @petergaustad,

 

I'd recommend taking a look at this support article: https://support.spotify.com/account_payment_help/privacy/someone-has-gained-access-to-my-account/.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

2 Replies
Marked as solution

Hey @petergaustad,

 

I'd recommend taking a look at this support article: https://support.spotify.com/account_payment_help/privacy/someone-has-gained-access-to-my-account/.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Thanks for the feedback. It has been working for the last hour, but I will continue to monitor and will fill out the form on the referenced page if the issue re-appears.

 

Thanks for the feedback!

Suggested posts