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Hey folks! Some of you may currently experiencing issues with login, playback and the Support site. This is being looked into and we'll keep you posted here.

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Someone else is logged in to my account

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Someone else is logged in to my account

Hi,

 

I have not been using Spoitfy for a while, but when logging in today i noticed that someone else was using my account. To avoid this situation i have changed my password and singed out everywhere, but when signing in again the other user is still there and I do not know how to resolve this.

 

The other user is using "Web player (Chrome) - Spotify Connect" if this helps.

 

My PC and phone has the same issue...

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Marked as solution

Hey @petergaustad,

 

I'd recommend taking a look at this support article: https://support.spotify.com/account_payment_help/privacy/someone-has-gained-access-to-my-account/.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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2 Replies
Marked as solution

Hey @petergaustad,

 

I'd recommend taking a look at this support article: https://support.spotify.com/account_payment_help/privacy/someone-has-gained-access-to-my-account/.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Thanks for the feedback. It has been working for the last hour, but I will continue to monitor and will fill out the form on the referenced page if the issue re-appears.

 

Thanks for the feedback!

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