Someone else is using my Spotify and deleting my playlists.

[Kantslag]

Someone else is constantly using my Spotify to play their music and delete mine. When I click on the Connect icon, a device that doesn't belong to me appears. I've followed the intructions on how to sign out everywhere but the problem still remains. I can't even get my own cell phone to appear through Connect feature. This is getting beyond a joke now. I can start a song and in the middle of the song this other person takes control over my Spotify. I've canceled my subscription over this.

Can anyone solve this problem please??

[Taylor]

Hi, and welcome to the community!

As this is a case of hacking, you'll need to get in touch with Spotify directly so they can fix it up for you.

If you submit an online contact form; your account should be back to normal in no time.
Once you get an automated reply; make sure to reply to it directly (even if it's from a no reply); and it will be sent to the Spotify staff.

After this is done and they're off your account, don't forget to reset your password!

Anthony

[Kantslag]

Thanks Anthony. DO you know how long I can expect to wait before they process my request?

[Taylor]

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@Kantslag wrote:

Thanks Anthony. DO you know how long I can expect to wait before they process my request?

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Once you reply to the automated reply, you should get a response within 24-48 hours.