Someone else is using my account

[Thejiminator]

Someone else is logged into my account (family plan, premium)

They're playing music on the web player and on their mobile device

Using the 'log spotify out of all devices' button doesn't seem to remove the user

I use Facebook for my login, and I've changed my Facebook password, and logged out of all devices on Facebook

I'm getting really annoyed with this! Please help 🙂

[Maxim · Accepted solution]

Hey @Thejiminator,

I'd recommend taking a look at this support article: https://support.spotify.com/account_payment_help/privacy/someone-has-gained-access-to-my-account/.

[Thejiminator]

Thanks Maxim

I didn't realise that I had a Spotify username and password, as I thought I had only ever used my Facebook account to login