Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Someone else is using my account

Solved!

Someone else is using my account

Someone else is logged into my account (family plan, premium)

 

They're playing music on the web player and on their mobile device

 

Using the 'log spotify out of all devices' button doesn't seem to remove the user

 

I use Facebook for my login, and I've changed my Facebook password, and logged out of all devices on Facebook

 

I'm getting really annoyed with this! Please help 🙂

Reply

Accepted Solutions
Marked as solution

Hey @Thejiminator,

 

I'd recommend taking a look at this support article: https://support.spotify.com/account_payment_help/privacy/someone-has-gained-access-to-my-account/.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

2 Replies
Marked as solution

Hey @Thejiminator,

 

I'd recommend taking a look at this support article: https://support.spotify.com/account_payment_help/privacy/someone-has-gained-access-to-my-account/.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Thanks Maxim

 

I didn't realise that I had a Spotify username and password, as I thought I had only ever used my Facebook account to login

Suggested posts