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Someone else is using my account

Thejiminator
Casual Listener

Someone else is logged into my account (family plan, premium)

 

They're playing music on the web player and on their mobile device

 

Using the 'log spotify out of all devices' button doesn't seem to remove the user

 

I use Facebook for my login, and I've changed my Facebook password, and logged out of all devices on Facebook

 

I'm getting really annoyed with this! Please help 🙂

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Solution!

Maxim
Spotify Star
Spotify Star

Hey @Thejiminator,

 

I'd recommend taking a look at this support article: https://support.spotify.com/account_payment_help/privacy/someone-has-gained-access-to-my-account/.

MaximSpotify Star
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Note: I'm not a Spotify employee.

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2 Replies
Solution!

Maxim
Spotify Star
Spotify Star

Hey @Thejiminator,

 

I'd recommend taking a look at this support article: https://support.spotify.com/account_payment_help/privacy/someone-has-gained-access-to-my-account/.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Thejiminator
Casual Listener

Thanks Maxim

 

I didn't realise that I had a Spotify username and password, as I thought I had only ever used my Facebook account to login

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