Someone else is using my account

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Someone else is using my account

tranmereforever
Casual Listener

Hi,

 

Have a strange situation, 

 

Someone else currently is playing songs on my account, if running through Alexa my music will pause and be replaced by whatever he/she is listening to and randomly on my phone it will start showing what they are playing

 

I have access to the account and have tried resetting my password and have clicked the button to sign out of all devices but it is still happening

 

Can someone help please? I can easily show what the songs being played are etc

 

3 Replies

Re: Someone else is using my account

Rock Star 2
Rock Star 2

Hi @tranmereforever!

 

That's awkward enough alright. Is it possible that you could have signed into your Spotify account on someone else's device? You probably may have looked at this link already, if not, hopefully it can lend some more guidance on what to do. Let us know how you get on.

 

Best wishes,

 

A

A_MusicophileRock Star 2
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Re: Someone else is using my account

tranmereforever
Casual Listener

Thanks for the reply,

 

Yes tried that and as I say have changed password etc but even yesterday after that it is showing a number of songs as having been just played

 

I 100% have not added it onto anything else as I have not subscribed to Premium for very long ( 2 months )

 

It is certainly putting me off keeping it though which is a shame

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Re: Someone else is using my account

Markbizz
Gig Goer

Change the password for your emails, then change the password for your spotify accounts. THEN change the passwords for any account that has a similar password. I hope that this helps!

 

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