Someone else logged in to my account while I can't

[squ4recrow]

I have(had) two Spotify accounts, one linked to my Facebook account just to try spotify withouth subscription about a year ago. 

The other accounts isn't linked to my Facebook page, I signed up with a Gmail e-mailaddress. 

The second account got disabled because there was a payment issue, which I understand (although I find it strange that I can't fix this, I simply can't get my account back and Spotify won't reply to my e-mails about this issue).

And the first account (linked to my Facebook page) I can't login to anymore either, Google Chrome says "ERR_TOO_MANY_REDIRECTS" and the Spotify Windows app says that my username or password is incorrect, but I can login to my Facebook account...

But that's not all: on the 28th of November I got an e-mail message from Facebook telling me someone has logged in to my Spotify account from the other side of the Netherlands at 6:57 in the moring (while I was asleep).

I can't unlink my Spotify account from my Facebook account because I need to be logged in. I can't delete both of my accounts because I need to be logged in.

To me this is a serious safety issue.

I would really like to get access to both of my accounts and I also would like to be able to subscribe again, I'll make sure there won't be any payment issues.

[RodrigoPalma · Accepted solution]

Hey @squ4recrow, welcome to the Spotify Community!

In this case, we recommend you to reach out to us via email, Facebook or Twitter. This way, we'll be able to take a closer look at your account and see what happened there.

Let us know how it goes and if you have any other questions.

[squ4recrow]

Thank you for your reply, I have send an e-mail through the contactforms 

[squ4recrow]

This issue has been solved, thank you very much! The customercare was very quick in their replies and have done a great job in solving my problems 🙂