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Someone else using my account - log out of all devs. and password change do not help!

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Someone else using my account - log out of all devs. and password change do not help!

Newbie

Hello, as in the title, I have logged off from all accounts, changed password and immediately again my account is used somewhere else. I have Family Premium for the time being. As it is Spotify is unusable. 

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Re: Someone else using my account - log out of all devs. and password change do not help!

Community Legend

Hey, @e75454 -

 

That's not cool! I suggest following the guide here as soon as possible: https://support.spotify.com/account_payment_help/account_help/someone-has-gained-access-to-my-accoun...

 

After contacting Spotify, if you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and the support team will be able to help you out.

 

Thank you 🙂

 

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