Someone else using my account

[Kyli]

Hi. Some dude somehow got acces to my account. He listens his music and changes device so i can't hear anything. So a can't use my account at all.
I tried to change my password and logout. I tried to log out and change password totally like 7 times. I forbid all other apps and it has no effect. 
So, what should i do? 

[Billy-J]

Hey @Kyli, thanks for reaching out to the Community!

I’m sorry to hear about this! In this case, I’d recommend checking out this support article for the next steps to take. When you get on that page, skip to the bottom where there is a section to get in touch with Customer Support.

To prevent this from happening in the future, there are many measures you can take to protect your account, such as resetting your password every few months, and not using passwords you have used on other sites. There is also a great guide here for some more measures on protecting your account.

If you see an email from Spotify, and can’t tell if it’s legit, use this checklist. Of course, Spotify makes sure that all user records and platforms are completely secure around the clock.

I hope this helps.