Someone else using your account? Post here.

Someone else using your account? Post here.

gerrytandanuu

someone hack my sportify account by change my email and password.

please tell me what can i do to bring back my account .

 

thank you

Reply
2 Replies

IguanaSetup

Hey, @gerrytandanuu -

 

That's not cool! I suggest following the guide here as soon as possible: https://support.spotify.com/account_payment_help/account_help/someone-has-gained-access-to-my-accoun...

 

When you fill out the contact form for Spotify, please mention your own email address(instead of the one from hacked account) so we can send the email to that address.

 

After contacting Spotify, if you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and the support team will be able to help you out.

 

Thank you 🙂

gerrytandanuu

Hallo sporticheck,

 

thank you so much for your feedback

 

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