Someone else using your account? Post here.

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Someone else using your account? Post here.

gerrytandanuu
Casual Listener

someone hack my sportify account by change my email and password.

please tell me what can i do to bring back my account .

 

thank you

2 Replies

Re: Someone else using your account? Post here.

IguanaSetup
Community Legend

Hey, @gerrytandanuu -

 

That's not cool! I suggest following the guide here as soon as possible: https://support.spotify.com/account_payment_help/account_help/someone-has-gained-access-to-my-accoun...

 

When you fill out the contact form for Spotify, please mention your own email address(instead of the one from hacked account) so we can send the email to that address.

 

After contacting Spotify, if you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and the support team will be able to help you out.

 

Thank you :)

Re: Someone else using your account? Post here.

gerrytandanuu
Casual Listener

Hallo sporticheck,

 

thank you so much for your feedback

 

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