Someone hacked into my account

[shaala44]

Hello,

I was listening to music this afternoon when suddenly my phone kept saying that I was listening on a device called "Robby" which I do not own, and some music that wasn't my own started to play. I immediately knew that someone was using my account without my authorisation. I logged on to the site using facebook to change my password immediately but the email had somehow been changed to : ajax3450@gmail.com  and my password changed for me.

So I'm left with no way to change my password or email adress and some idiot playing bad music on my account.

Is there any way I could get help?

Thank you so much for reading.

[Jacob]

Hey @shaala44, welcome to the Spotify Community!

If you believe your Spotify account has been hacked, all you need to do is get in contact with Spotify support and their Accounts team can take a look backstage. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!

Please let me know if you need help with anything else 🙂