Someone hacked my account

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Someone hacked my account

cgomezmendez
Regular

I need help someone hacked my account and changed my email and password the only way I have to access now is with my facebook account

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Re: Someone hacked my account

user-removed
Not applicable

Hi,

 

I sent the reply to your outlook email address.  You might need to check in the Spam folder.

View solution in original post

9 Replies

Re: Someone hacked my account

0x412E2047696C
Roadie

Hi cgomezmendez!

 

Have you tried to contact to customer support? I think that its better a direct communication intead via this forum.

You can reach them in this link: https://www.spotify.com/about-us/contact/contact-spotify-support.

 

Best regards!

Re: Someone hacked my account

cgomezmendez
Regular

I tried but It only get sended to the email the hacker set on my account.

Re: Someone hacked my account

0x412E2047696C
Roadie

I think you're right...

 

Just being curious, have you tried to login into your Spotify account using Facebook from the Website?

 

Also, I've seen another post where someone get some help from an user named Calvin, I'm not quite sure how to get his attention.

 

Perhaps if using the tag he notice this post, or you can try to send him a Private Message to see if you had any help.

 

Best regards.

Re: Someone hacked my account

cgomezmendez
Regular

I'm in with Facebook Login but I can't change the password not the email, I added the tags, thanks.

Re: Someone hacked my account

0x412E2047696C
Roadie
Oh... Well that's a little disappointing...

I really hope that someone can assist you with this issue.

Best regards!

Re: Someone hacked my account

user-removed
Not applicable

Hiya cgomezmendez,

 

I will handle this now for you.  Sending a reply to case 05446415

Re: Someone hacked my account

cgomezmendez
Regular
Hi Calvin, Thanks you.

Anywhere where I can see the status of it?
Solution!

Re: Someone hacked my account

user-removed
Not applicable

Hi,

 

I sent the reply to your outlook email address.  You might need to check in the Spam folder.

View solution in original post

Re: Someone hacked my account

cgomezmendez
Regular
Hi,
Indeed it was in spam.
Thanks you, I was afraid I couldn't get any help when I checked the page and didn't see any phone number or email or contact form.
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