Someone has been accessing my Account on my television at the nursing homes where I used to live.

[Karyn-Anne]

Plan

Free/Premium

Country

United States 

Device

1. Roku 32” Television 

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

How can I still use my account, when I tried to change my password, neither my new password, nor my former password worked! Someone had downloaded several albums I would NEVER have chosen to listen to! 

[Jose_M]

Hello @Karyn-Anne!

I'm sorry to hear you're having trouble with this. If you think someone else has unauthorised access to your Spotify account, I'd recommend checking out this Support article for the next steps to take.

Let me know how things go!