Someone is connected to my account

[Uderline]

Plan

Premium

Authentification

Facebook

Country

 France

Devices

iPhone SE, Mac Book, Windows, Linux

Hi !

I have a big issue concerning my account.

It seems like someone is connected to my account at the same time as me.

What I have done:

- Disconnected all devices from spotify

- Disconnected all devices from Facebook which has a double factor authentification

- Changed my Facebook password.

It looks like our accounts are totally merged.

Does someone have an idea ? It's quite anoying ...

Thanks,

[Jose_M · Accepted solution]

Hello @Uderline!

I'm sorry to hear you're having trouble with this, no worries though - I'll be here to help you out. I'd recommend checking out this Support article for the next steps to take. 

Let me know how things go!

[Uderline]

You were probably right with something finding my password.

I changed it so it should be fine. If it starts again, I'll come back 😉

Thanks for your help

[Jose_M]

Perfect! I'm glad to hear that helped you 🙂 Make sure to let me know if this happens again!
https://open.spotify.com/track/18oyq3ocsV8gcp9Ce5zL5v?si=t4TFYwjhQsSaWf7_PrXpOA