Announcements

Help Wizard

Step 1

NEXT STEP

Someone is using my Credit Card. Please investigate.

Someone is using my Credit Card. Please investigate.

It's been a month since i stopped my premium subscription.

Just today, I saw an entry in my bank's online transaction that i just paid PHP129 last April 20, 2018. It's not me who did that and upon checking i'm still using the free version of spotify.

Tell me where can i send the bank's transaction details. that might help in your investigation. Thanks!

Reply
1 Reply

Hey @mrlnstpn, welcome to the community!

 

I suggest checking if you have multiple Spotify accounts following the steps on this support page. You could have an active subscription on a different account.

 

If you're sure there's only one account and you don't recognize where the payment is coming from, check out this page for what to do next.

 

All the best.



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp

Suggested posts