Announcements
Hey! It looks like all’s running smoothly again! Check here for what to do if you're still having trouble.

Someone is using my account and I can't kick them off

Reply
Highlighted

Someone is using my account and I can't kick them off

Newbie

Hi, 

 

as said in the subject, I can't get someone out of my Spotify account. Every once in awhile when I'm listening to something I'll come up saying that my account is being used elsewhere. I've signed out everywhere multiple times and changed my password just as many times yet I still have my music paused every day or so. Along with this, I get weird playlists under my recently played when I've been off for awhile. 

 

Also so I can't help but notice that when you "sign out everywhere" this doesn't affect being signed into a PlayStation, as after I've signed out everywhere multiple times, I'm still signed in on my PlayStation. I tried disconnecting my PlayStation account from my Spotify account just in case it's a bug for some reason, but I still have my music paused all the time, so maybe the person on the other end is using one to avoid being signed out?

 

If if someone could help that would be greatly appreciated, thanks!

2 Replies
Highlighted

Re: Someone is using my account and I can't kick them off

Roadie
 
We'd recommend you get in touch with us via this contact form and our Accounts team will help you regarding this issue you've been having with your account. 
 
Give us a shout, we'll be happy to help.
 
 
Highlighted

Re: Someone is using my account and I can't kick them off

Newbie

Could you possibly help me out too? I am having the same exact thing and everytime I log out all device and change my password, when I come back they are still there already logged in. 

SUGGESTED POSTS