Someone is using my account elsewhere

Solved!
Reply
Highlighted
74 people liked this

Someone is using my account elsewhere

Richard
Roadie

 

UPDATE: (02/08/18)

 

Check out the marked solution for the latest steps!

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips
1 ACCEPTED SOLUTION

Accepted Solutions
Solution! 11 people liked this

Re: Someone else using your account? Post here.

Spotify
Spotify

Hey there,


Thanks for coming to the Spotify Community.

 

If you don’t recognize a device using your account, you may have left your account logged in on someone else’s device. If you don’t have access to that device, you need to ask the owner of the device to log out of your account.

 

If you don’t know who it might be, sign out remotely from your account page. For extra safety, you can change your password.

 

If you think someone may have access to your account, we’d recommend following these steps.

 

Thanks!

8,449 Replies
13 people liked this

Re: Someone else using your account? Post here.

Noziv
Regular

I need it done, someone else is using my account.. 

 

Thx in advance 

9 people liked this

Re: Someone else using your account? Post here.

Community Manager
Community Manager
Noziv - All done. We'd also suggest changing your password, just in case.
-------

Check out how we're doing over @SpotifyStatus

Question answered? Just click 'Accept as solution' to help other users out. Easy.

Who's your Spotify Star?
33 people liked this

Re: Someone else using your account? Post here.

taniaa
Newbie

Hi! 

 

Yes, someone else is using my account. A really annoying person... (sometimes interrupting every single song).  

The contact form was too slow since i posted to them several days ago. So now I am hoping for some help here and I am aware of the offline sync. Just want my problem to be fixed!

 

Thank you

17 people liked this

Re: Someone else using your account? Post here.

Flubbe
Casual Listener

Hi, someone else is logged onto my account and keeps pausing my music. Could you please log me out on all devices would be very grateful if you could

5 people liked this

Re: Someone else using your account? Post here.

Richard
Roadie

All done now for the above.

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips
64 people liked this

Re: Someone else using your account? Post here.

neo-x
Community Legend
I'd like to share the idea with you.

http://community.spotify.com/t5/Spotify-Ideas/Self-Service-Device-Management/idi-p/51075

if this idea gets implemented, it would allow users to Self Help and disconnect devices and reset offline devices etc. Add your Kudos to the idea post if you would like to see this implemented.

                                                                      IDEAS: Device Management | Recover Deleted Items


Please! Give "Kudos" to posts that you found helpful. Mark "Accept as Solution" if a post solved your issue!. Thank you!


7 people liked this

Re: Someone else using your account? Post here.

Schmekt
Newbie

Someone is apperatnly using my account all the time. Weird. Can you fix this please?

4 people liked this

Re: Someone else using your account? Post here.

nicolaibaun
Regular

can you do it for me too? 

4 people liked this

Re: Someone else using your account? Post here.

Fezzy
Casual Listener

Please log me out. Delete my ticket i sent your customer service, reference for the Case #: 00334492 ^^

 

Thanks :)

SUGGESTED POSTS