Someone logged in into my firestick 4k

[Alexseiler1981]

Hi,

it seems that a user is now logged in into the spotify app in my firestick.

I have had the app installed but i dont know the user at all.

Amazon told me that its not logic and it would only work if someone "logged in pschically on the stick" - this would mean that someone broke into my apartment which is hard to believe.

Any idea if there is an issue in the Databases of Spotify?

Best

Alex

[Billy-J]

Hey @Alexseiler1981, thanks for reaching out to the Community!

If someone logged into your Amazon Fire stick 4K, then I’d recommend getting in touch with Amazon since that’s not something Spotify can help with.

If someone has gotten access to your Spotify account, I’d recommend checking out this support article for the next steps to take.

To prevent this from happening in the future, there are many measures you can take to protect your account, such as resetting your password every few months, and not using passwords you have used on other sites. There is also a great guide here for some more measures on protecting your account.

If you see an email from Spotify, and can’t tell if it’s legit, use this checklist. Of course, Spotify makes sure that all user records and platforms are completely secure around the clock.

I hope this helps.