Someone's using my account and I can't stop them!

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Someone's using my account and I can't stop them!

Casual Listener

Plan

Premium

Country

 USA

Device

Samsung Galaxy 9+

Operating System

Android Oreo

 

My Question or Issue

 Starting yesterday, my music keeps stopping and it says that it's playing from a device I do not recognize. There is no option in settings to disable that device although it gives me the option to remove my own Echo. I have it linked to Facebook. I've already used Facebook's "log out of all sessions" and changed my password and used Spotify's "log out of all sessions" as well, but it is still happening. How can I disable whatever that device is?

Screenshot_20180601-153916_Spotify.jpg
1 Reply
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Re: Someone's using my account and I can't stop them!

Community Legend

Hi @elcisitiak, thanks for coming to the Spotify Community.

I’m sorry to hear you think someone else has gained access to your Spotify account. Please check out the FAQ page ”Someone else has gained access to my account” here for the next steps to take.

Thanks!

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