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Hey @lokix and welcome to the Spotify Community!
If you got an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. They usually reply within 48h if you replied to it.
@lokix wrote:
No I didn't because my mail address is wrong and I can't access it, it's a msn address that no longer exists. And now that thief has unlinked my account from my fb so I can't even accessed and it has my banking data in it.
Hey @lokix!
You'll need to contact the accounts team through the anonymous online contact form. You may need to clear your Internet browser's cache/cookies before going to the form for it to work correctly. Once there click on Account > Account details, country, payment method > I still need help > then enter all the necessary info. Make sure you enter the e-mail address you can be reached at under "My contact e-mail address". Once you submit the form, be sure to reply to the e-mail that you receive to give your case a bump.
@lokix wrote:
There's no my contact email address tab, should I just put my mail in the request? I'm using the soanish based form, that may be why but no alternative is available, apprently.
@lokix It should still show. It's because you're logged into a Spotify account. Let's try using an incognito tab then trying the link again. Let me know how it goes!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…