Someone used my student discount code.

[bexsmall]

So I've had a free trial of Spotify Premium and I wanted to upgrade to pay every month when it finishes.

I'm a student with a valid NUS card and I wanted to use (rightfully) my discount.

My NUS card was lost almost a month ago though, after I started the trial, and I know the person who found it because they contacted me saying they found it, I just haven't been able to meet up with the person as I haven't been in over Easter.

So I've just tried redeeming my NUS card code, from logging into my NUS account online, only to find that my cards already been redeemed with another account! Surely the terms and conditions don't accept this? The card is in my name, I've given no permission whatsoever for the person to use this, and now I can't use my own card for my discount!

How can I get this fixed?

[Taylor · Accepted solution]

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@bexsmall wrote:

So I've had a free trial of Spotify Premium and I wanted to upgrade to pay every month when it finishes.

I'm a student with a valid NUS card and I wanted to use (rightfully) my discount.

My NUS card was lost almost a month ago though, after I started the trial, and I know the person who found it because they contacted me saying they found it, I just haven't been able to meet up with the person as I haven't been in over Easter.

So I've just tried redeeming my NUS card code, from logging into my NUS account online, only to find that my cards already been redeemed with another account! Surely the terms and conditions don't accept this? The card is in my name, I've given no permission whatsoever for the person to use this, and now I can't use my own card for my discount!

How can I get this fixed?

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Hi,

Please submit a support ticket here asking for it to be cancelled so you can use it again: https://www.spotify.com/about-us/contact/

Anthony 🙂

[colintrombone]

I am getting this message when i try and set up nus premium   Student discount

This feature is currently unavailable. Please try again later.

Help!

[Peter__]

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@colintrombone wrote:

I am getting this message when i try and set up nus premium   Student discount

This feature is currently unavailable. Please try again later.

Help!

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If you get in touch with the link Anthony posted above the Spotify team will be able to look into this for you. 

Peter