Someone using my account

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Someone using my account

and9622
Newbie

Hello! I am a premium family account holder who has used Spotify for years. About 2 months ago, random music started popping up on my playlists. I reset my passwords and the problem went away until today. Now, all of my playlists had been deleted (thankful for the recover option!) and a new one added. I went back into my account and disabled Facebook (I think? ) access, reset my password on my Facebook, spotify, and gmail, and signed out all other users. I also deleted an invitation to join our family account that was sent to a stranger. 

Is there a way to check what is going on? All of the music that keeps taking over my account is drastically different from ours (think kids music, contemporary top hits and josh groban vs explicit deutch rap).

Thank you in advance.

 

Plan

Premium

Country

United States

Device

Samsung Galaxy s7 edge)

Operating System

Android

 

My Question or Issue

 

 

 

1 Reply
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Re: Someone using my account

Rock Star 22
Rock Star 22

Hey @and9622, and welcome to the community.

Hope you're doing great! 

 

Thanks for reaching out. I'd recommend checking out this page for more info and the next steps to take.

 

In the meantime, have a nice day :) 

Billy-JRock Star 22
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