Songs by artist A.K. being added to my playlist

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Songs by artist A.K. being added to my playlist

Wulffson
Casual Listener

 

Edit: Still having this issue with it persisting for over 2 weeks now. I really hope the mods here can mark this as still not solved because clearly the "Solution" is not working. This is ridiculous coming from such a large company with a large population of members. I have been a listener for quite some time now and have had premium for most of that time. Another thing I noticed is that my Premium plan changed from the normal $10 plan to the family plan for no reason and I got charged the $15. I never chose the family plan because everyone I know is either already on a family account or has their own premium. If you're having this issue I still recommend resetting your passwords and Unfollowing A.K. For now I've been just double checking before I leave the house every morning removing the songs if they pop up again. I really hope that someone actually important and can get things done around here sees this post and looks into the issue further. As a Community Manager of a 30k member gaming community I can safely say Spotify has some serious issues when it comes to community support and addressing issues with their platform.

 

 

Plan

Premium

Country

US

Device

Galaxy S8 and PC

Operating System

Windows 10

 

My Question or Issue

Over the past week I've had random "A.K" songs added to pretty much all of my playlists. It also shows that I'm following A.K. When it first happened I just removed the songs from the playlist, but every day it seems to keep popping up. I have Premium and every time I look this issue up it's always with the "Free plan Suggested songs". I don't even know what A.K is and their "Music" is low key kinda trash ngl. So let's keep this**bleep** off of my Metal playlists spotify. Thanks.

1 ACCEPTED SOLUTION
Solution!

Petya
Community Legend

Hey all,

 

Thanks for letting us know about this! 

 

After all the information you gave us, we reported the artist and their content. It has been taken down from our platform. Thanks for staying tuned and contributing to this. 

 

In case you see any fraudulent streams appearing in your profile, follow the steps in this support article. You can also secure your account further by taking the measures suggested here.

 

Since this has been taken care of, we're locking any further replies to this thread. 

If you need further help with anything similar, feel free to start a new thread in the relevant Help Board.

Thanks for your understanding and have a nice day!

PetyaModerator
 
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65 Replies

Guido
Spotify Legend

Hello everyone,

 

Thanks for reaching out in the Community about this!

 

Just wanted to jump in with some additional steps for you to secure your accounts from unwanted content being added: Head to your account page and check if there are any third party apps listed you don't recognize and make sure to "Remove Access" for those.

 

For full information on why seemingly random songs might be added to your playlist, we recommend you check out this Spotify Answer.

 

Hope you'll find this info useful. Just give us a shout in case you have any other concerns.

gva49kzo6fc5kpd
Visitor

Today I received an email from spotify warning that someone from Russia gained access to my account. After all the password changing and etc, I realized that several songs from this A.K. were added to my playlists. And there isn't a easy way to report directly from A.K. page to Spotify, the options given don't include fake accounts...  

a18cass
Casual Listener

This is not a solution. I have done both of these steps. I am on a premium account, no third party apps connected and have changed passwords on all accounts. As a user AND an artist on Spotify, I find it COMPLETELY unacceptable that this has happened and Spotify has not addressed, nor provided a solution that is correct.  

NotABot1
Visitor

I think this whole fiasco could be avoided by either deleting said artist (artist being "A.K.") or just have some form of a block artist function. Clearly there are far more people having this problem and I'm not okay with paying money for a service, only for that service to be muddled with with this very obvious and obnoxious bug.

Mario
Moderator
Moderator

Hey @SonnyMCS,

 

Thanks for reaching out about this here in the Community and welcome!
 
If you've come across music unexpectedly added to your playlists on your Spotify account, it'd be useful to make sure no one is or will be accessing it in an unauthorized way.
 
First, you can go to your account page and click SIGN OUT EVERYWHERE as well as reset your Spotify password.
 
It'd be very useful to also reset the password for:

 

  • The email address associated with your Spotify account (e.g. with Gmail, Hotmail, etc.)
  • Any service where you use the same password as Spotify
  • Any Facebook profile associated with your Spotify account

If your Spotify account is associated with a Facebook profile, you can also make sure you're the only one currently logged into your Facebook. To double-check this, go to your Facebook Settings, under Security and login > Where You’re Logged In.

 
Also make sure to read this support page article as it features some extremely useful info regarding how to keep your account safe.
 
Hope you'll find this useful. Feel free to reach out anytime if there's anything else we can help with!

MarioModerator
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Kaniikaniit
Casual Listener
  1. Plan

premium

Country

Canada

 

My Question or Issue

 

I have Spotify premium on an iPhone 6, I have never logged into Spotify from any other device then my old phone. Last week I had a playlist going at work when I heard a song I didn't know. When I opened Spotify a song ("Get Ready" by A.K) had been looped in my queue 4 times, but was not added to any playlists yet.

 

Earlier today however I opened Spotify and about 4 or 5 songs from this A.K artist had been added to about 7-9 playlists, both public and private ones. The songs were not at the bottom of the playlists either but close to the top. I have not gotten any notice my Spotify is being accessed from another device but I logged out of all devices from my account page and changed my password.

 

I'm still confused though, other then the added songs nothing else has been touched on my account so I'm not sure if someone has hacked my account or if this is some sort of weird bug? I also noticed this A.K artist was in my following list when I never clicked to follow them.

 

Not sure what's going on.

lokiidokii
Visitor

Also had this problem, same "A.K." artist with their songs added to all of my playlists!!!

 

Changed my password and signed out on everything but don't know how to report this. 😕

soupy98
Visitor

Hi! I was so scared that I was the only one with this problem! The music added isn't even my taste, and somehow the songs have been added to my playlists within the previous day. I've logged out of everywhere and changed my passwords. 

 

Update: I've just found out that on Jan 11, someone logged into my account in Turkey. I just changed my passwords and I suggest that if anyone else is going through this problem to do the same! 

Spotify Hacker 2.JPG
Spotify Hacker..JPG

Petya
Community Legend

Hey there @Mbuzz49, @soupy98 and @Kaniikaniit,

 

Thanks for jumping in here and adding info to the thread! 

 

Securing your account is a great way to make sure this doesn't happen in the future.

 

We've made sure the fraudulent artists and the fake streams they've gained are reported to the right teams in Spotify. We appreciate all of  the screenshots, artists' names and descriptions you've given us. Rest assured this is being looked into! 

 

In the future, if you spot anything like that, that appears shady, don't hesitate to tell us right away so we can take the necessary steps to deal with it. 

 

Keep us posted! 

PetyaModerator
 
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cyanidefun
Casual Listener

Same happened to me. Looks like the songs were originally added to all of my playlists, public and private, 3 days ago (Monday, Jan 13th), and then the same tracks were added again as recently as 2 hours ago. 

I've logged out everywhere and reset my password. Obviously there was a hack. Hopefully this is taken care of swiftly. 

Petya
Community Legend

Hey @cyanidefun,

 

Thanks for telling us about this! 

 

It's good that you've taken care of your account by following the steps to secure it. If you notice any artists that appear fraudulent, like the ones the other users mentioned above, feel free to send us screenshots or their artist names. That way we can make sure we report the content right away and prevent things like this happening in the future.

 

Keep us posted!

PetyaModerator
 
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Mbuzz49
Casual Listener

check your liked songs as well, these assholes liked all their own songs too 

Mbuzz49
Casual Listener

I am having the same issue, I am also noticing that Yas T, (ridiculous names) have been added to all of my playlists, and I have also noticed I have like 20 new playlist that I started to "follow" which was not me. I have reset my password and signed out off all devices through my desktop but it still happens. I'm glad i'm not the only one but this is so frustrating. Personally I am reporting all of the songs in my playlists by these guys as "Harassment" since they sent some sort of bug around that auto adds their songs to my playlist. I am very annoyed with it since it is an absolute ton of songs that were added. Please help!! I have attached a screenshot to show in one of my playlists it was recently added compared to my other songs. I noticed you posted this forum 12 hours ago and these songs were added 7-15 hours ago for me. Hopefully they ban these guys.

- Buzz

POS artist.PNG

hannahriggs23
Newbie

Same here!! It’s so annoying.

Kaniikaniit
Casual Listener

Exactly! Bc of the nature of what happened I'm not sure if I have been hacked at all or not, or if it's like...some kind of bug or virus.

user-removed
Not applicable

I was googling this because the same exact thing happened to all my personal playlists!

Billy-J
Rock Star 24
Rock Star 24

Hey @Kaniikaniit, thanks for reaching out to the Community!

I'm sorry to hear about this.

In this case, I'd recommend checking out this support article and make sure to follow all the steps on that page.

 

I hope this helps!

Billy-JRock Star 24
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Note: I'm not a Spotify employee.

RFltch
Visitor
  • To the moderators and community RockStars, what is going on with this? I’ve followed the directions as far as password changing and protection, signing out of connected apps, etc. The problem persists. I even went so far as to select the option for Spotify not to play these two artists, that seemed to work. BUT!!... the songs reappear! What. Is. Going. On?? The answers & suggestions we’re getting to resolve this are ineffective and a waste of time. I imagine with all these people on this thread and others (per google), there must be enough reports of this to at least have better answers and a solution. 
     
    If this thread is all we get as far as a solution and prevention, that is absolutely unacceptable! Spotify should at the least, be fixing it, and effectively responding to affected users’ inquiries about what is happening, how it happened, and how to prevent it in the future.

Calling customer service is a joke. This thread seems to be as well, unfortunately. 

What is going on SPOTIFY? 

a18cass
Casual Listener
I think we should like start tweeting at Spotify for help.

Kaniikaniit
Casual Listener

I have Spotify premium on an iPhone 6, I have never logged into Spotify from any other device then my old phone. Last week I had a playlist going at work when I heard a song I didn't know. When I opened Spotify a song ("Get Ready" by A.K) had been looped in my queue 4 times, but was not added to any playlists yet.

 

Earlier today however I opened Spotify and about 4 or 5 songs from this A.K artist had been added to about 7-9 playlists, both public and private ones. The songs were not at the bottom of the playlists either but close to the top. I have not gotten any notice my Spotify is being accessed from another device but I logged out of all devices from my account page and changed my password.

 

I'm still confused though, other then the added songs nothing else has been touched on my account so I'm not sure if someone has hacked my account or if this is some sort of weird bug? I also noticed this A.K artist was in my following list when I never clicked to follow them.

 

Not sure what's going on.

031390F2-69CC-4FF4-B9D9-A995785D5831.png

1225452445
Newbie

The SAME thing has been happening to me!!! On all of my playlists, even the ones that are non-collaborative. It’s all from the artist A.K.???? Very confused  

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