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Plan

Free

Country

USA 

Device

Windows laptop

Operating System

Windows 10

 

My Question or Issue

 When I try to open the Web Player, I keep getting a "Login to Spotify" page, and when I click the button it opens a new window that says, "Sorry, couldn't find that."

 

- the app is blocked on my college wifi

- I've tried Firefox

- I can open Web Player on the same wifi on a different computer

- I have restarted my computer

- I have cleared my cache and cookies

- I have checked "play protected content" on Chrome

- I have changed my password

- I have logged in and out

- I have emailed Spotify Support and have not received help

- I have messed with the time clock settings - I recently moved from Pacific to Central.

Reply
4 Replies

Hi @rainydamascus and welcome to the community,

 

sorry to hear that you cannot login to the webplayer.

You've tried a lot already, so just a few other suggestions:

 

  • Try logging into the web player by going to directly to https://open.spotify.com
  • Try using an incognito window to access the web player.
  • Check if your operating System (Chrome) is updated to the latest version
  • Check if you're able to access the web player using a different Spotify account.

Good luck and happy listening

 

 

I appreciate the suggestions -- I tried them all to no avail. I continue to get the same "undefined login request". Something tells me it's probably an issue with my computer but I can't for the life of me figure it out. The only issue is that I don't have another Spotify account, but I'll try making a new one and see how that goes.

Hey @rainydamascus.

 

We haven't heard from you in a while. Did you have any success with a different account?

 

If not, try to open the Webplayer via the following alternative link: https://play.spotify.com/?http=1

 

We hope that does the trick. Let us know if you have further questions.

 

Have a nice day!

 

 

Have you tried to use it on different wifi? Share from your phone or something. Have you updated all drivers etc and sorry for bad english im from Finland

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