Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Hello Spotify Community,
I'm having trouble using the web browser player on my desktop computer to listen to Spotify. I get the message "Sorry, couldn't find that." on my browser when I login to hear music.
Screenshot attached.
Update
What hasn't worked so far:
Best regards,
Yasmin
Plan
Premium
Country
United States
Device
Desktop
Operating System
Windows 7
Web browser
Latest update for Firefox and Chrome.
Hello,
I would suggest to try another browser, and clear all Cache. For Chrome, try using Incognito mode.
Let me know that goes 🙂
Hi,
Sometimes this happens when your wifi is spotty. Try closing the tab completely and then reopening it. If that doesn't work try clearing your history.
Let me know if this works!
@Billy-J wrote:Hello,
I would suggest to try another browser, and clear all Cache. For Chrome, try using Incognito mode.
Let me know that goes 🙂
I tried Chrome Incognito and clearing all cache but nothing worked.
@angelamazing wrote:Hi,
Sometimes this happens when your wifi is spotty. Try closing the tab completely and then reopening it. If that doesn't work try clearing your history.
Let me know if this works!
I use cable internet for my destop. I tried clearing history with no change.
Thanks for the reply.
Okay, next we can go ahead and log out, then log back in. Hopefully troubleshooting your issue could lead to the solution.
Let me know this goes 🙂
@Billy-J wrote:Thanks for the reply.
Okay, next we can go ahead and log out, then log back in. Hopefully troubleshooting your issue could lead to the solution.
Let me know this goes 🙂
Logging out and loging back in hasn't helped.
Thanks for trying that. Please go ahead and restart (power off then power back on) your PC, and let me know how this goes 🙂
@Billy-J wrote:
Thanks for trying that. Please go ahead and restart (power off then power back on) your PC, and let me know how this goes 🙂
Hasn't worked. Still the same
Thanks for trying that. I would suggest to Update Firefox, try adifferent browser, and create another user account and try it there.
You can also check your connection properties.
Let me know how this goes:)
@Billy-J wrote:
Thanks for trying that. I would suggest to Update Firefox, try adifferent browser, and create another user account and try it there.
You can also check your connection properties.
Let me know how this goes:)
My firefox is update and I tried Chrome browser with same results. I have a premium spotify account, I can't create another one. I have reset my router and there hasn't been any change
Hey @staryasmin
In case you're still having the issue, I suggest checking your hosts file, maybe some Spotify services are simply being redirected.
It's easy to check the file, just do this:
1. open Notepad as an administrator (right-click - Open as Administrator)
2. go to File - Open and navigate to
C:\Windows\System32\drivers\etc
3. Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open.
4. The file is opened. You will see a block of text with # in front of each line and might see entries like
0.0.0.0 website.com 127.0.0.1 website2.com
Check for any entries with spotify or fastly in the address. Examples may look like:
0.0.0.0 weblb-wg.gslb.spotify.com 0.0.0.0 prod.b.ssl.us-eu.fastlylb.net
(and any variations inbetween)
5. If you do find any, you can delete the line. You can also add a # in front of the line, that's 'commenting out'.
6. Save your changes. Restart Spotify.
You can also try removing all lines to see what happens.
Let me know how it goes 🙂
@staryasmin,
I had the same issue but solved it: Please check that your computer's clock time is correct. Mine was off by several hours (due to an issue dual booting from another OS). When I set the time correctly it worked. Hope that helps.
I am having the same problem (free account) and I get the same answer on both Chrome and Firefox browsers. I do not have admin rights so the first solution does not work for me. my system's clock is some 3 minutes late, do you think this could be the issue?
worked perfectly!
if you'll ever come to Italy, I owe you a beer!!
thanks a lot
I'm glad @Sebasty was able to help you out in this case! If you need anything else, you can always start up a new thread and the community will be more than happy to help out.
Have a nice day 🙂
Hey @meghi12
I do recommend correcting your system's clock, especially when it worked for someone else.
Operating systems are quite capricious about correct system clocks, incorrect clock may cause quite interesting miscellaneous problems 🙂
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…