Sorry, couldn't find that. -Solved-

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Re: Sorry, couldn't find that.

staryasmin
Regular

@Billy-J wrote:

@staryasmin,

 

Thanks for trying that. I would suggest to Update Firefox, try adifferent browser, and create another user account and try it there. 

You can also check your connection properties. 

 

Let me know how this goes:)


My firefox is update and I tried Chrome browser with same results. I have a premium spotify account, I can't create another one.  I have reset my router and there hasn't been any change

 

 

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Re: Sorry, couldn't find that.

Rock Star 16
Rock Star 16

Hey @staryasmin

 

In case you're still having the issue, I suggest checking your hosts file, maybe some Spotify services are simply being redirected.

 

It's easy to check the file, just do this:

1. open Notepad as an administrator (right-click - Open as Administrator)
2. go to File - Open and navigate to

C:\Windows\System32\drivers\etc

3. Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open.
4. The file is opened. You will see a block of text with # in front of each line and might see entries like

0.0.0.0 website.com
127.0.0.1 website2.com

Check for any entries with spotify or fastly in the address. Examples may look like:

0.0.0.0 weblb-wg.gslb.spotify.com
0.0.0.0 prod.b.ssl.us-eu.fastlylb.net 

(and any variations inbetween)
5. If you do find any, you can delete the line. You can also add a # in front of the line, that's 'commenting out'.
6. Save your changes. Restart Spotify.

You can also try removing all lines to see what happens.

 

Let me know how it goes 🙂

SebastyRock Star 16
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Re: Sorry, couldn't find that.

jmmoon13
Newbie

@staryasmin,

 

I had the same issue but solved it: Please check that your computer's clock time is correct. Mine was off by several hours (due to an issue dual booting from another OS). When I set the time correctly it worked. Hope that helps.

 

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Re: Sorry, couldn't find that.

meghi12
Newbie

I am having the same problem (free account) and I get the same answer on both Chrome and Firefox browsers. I do not have admin rights so the first solution does not work for me. my system's clock is some 3 minutes late, do you think this could be the issue?

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Re: Sorry, couldn't find that.

q_f-moc22q2m
Newbie

worked perfectly!

if you'll ever come to Italy, I owe you a beer!!

thanks a lot

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joinvillebilly@gmail.com

Rock Star 22
Rock Star 22

@q_f-moc22q2m,

 

 I'm glad @Sebasty was able to help you out in this case! If you need anything else, you can always start up a new thread and the community will be more than happy to help out.

 

Have a nice day 🙂

Billy-JRock Star 22
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Re: Sorry, couldn't find that.

Rock Star 16
Rock Star 16

Hey @meghi12

 

I do recommend correcting your system's clock, especially when it worked for someone else.

 

Operating systems are quite capricious about correct system clocks, incorrect clock may cause quite interesting miscellaneous problems 🙂

SebastyRock Star 16
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If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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