Sorry we couldn't load friends to follow

[user-removed]

Plan

Premium

Country

UK

Device

Huwawei P20 Pro, PC

Operating System

Android Pie 9, Windows 10 pro

My Question or Issue

after linking my Facebook account with spotify I no longer get to see my Facebook contacts and whenever I click on find friends i get Sorry we couldn't load friends to follow message also before my spotify username used to be my Facebook name now it is just a spotify ID number as if my facebook is not really linked with my spotify account and it's the same on my PC

[Brunelicia]

Hey @user-removed,

Welcome to the Community.

I recommend you to confirm if the option "Facebook Processing Data" is enabled here.

Hope this helps :)

[user-removed]

yes it is i've also turned it off and back on but without anyluck I've also removed the app from my facebook apps and reconnected it and still same issue 

[q-mv_gu5b5msa]

I also have this problem and have not yet found a solution

[user-removed]

I have solved it by contacting Spotify via the chat, they have had to create a new account and transfer the subscription to my new account since my old one was setup also with Facebook login and I deleted that account ages ago

[Brunelicia · Accepted solution]

Hey @q-mv_gu5b5msa ,

Have you tried all the steps I mentioned above? You can also confirm if you enabled the connection between Spotify and Facebook correctly, I recommend you to check this.

Thanks! :)

[rbkk]

Thank you so much **bleep**!!!! I have looked everywhere and couldn't find a solution. Bless you.

[adeckofhands · Accepted solution]

Thank you!

Turns out my app entry in facebook had expired here.

To renew the ticket you can:

• Click on 'View and edit' on the expired spotify entry
• Press the 'Renew Access' button on the popup window

After this Spotify and Facebook integration worked again and I could follow new friends.

[jbarrieuk]

Jesus... where is this tab for facebook in my spotify??? I looked and don't see anything. Why is this app so clunky? Did you hire the same folks who designed linked in? The UX is terrible as is the support.

[ListenToGlobal]

---

@jbarrieuk  schrieb:

Jesus... where is this tab for facebook in my spotify??? I looked and don't see anything. Why is this app so clunky? Did you hire the same folks who designed linked in? The UX is terrible as is the support.

---

Hey @jbarrieuk,

Not sure on which device you are using Spotify but on Windows Desktop it's in the 5th section called "Social". Here's a screenshot of how it looks like.

Best,

Felix