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Plan
Premium
Country
UK
Device
Huwawei P20 Pro, PC
Operating System
Android Pie 9, Windows 10 pro
My Question or Issue
after linking my Facebook account with spotify I no longer get to see my Facebook contacts and whenever I click on find friends i get Sorry we couldn't load friends to follow message also before my spotify username used to be my Facebook name now it is just a spotify ID number as if my facebook is not really linked with my spotify account and it's the same on my PC
Solved! Go to Solution.
Hey @q-mv_gu5b5msa ,
Have you tried all the steps I mentioned above? You can also confirm if you enabled the connection between Spotify and Facebook correctly, I recommend you to check this.
Thanks! 🙂
Thank you!
Turns out my app entry in facebook had expired here.
To renew the ticket you can:
After this Spotify and Facebook integration worked again and I could follow new friends.
My earlier problem got solved as I renewed the Facebook-settings here:
https://www.facebook.com/settings?tab=applications&ref=settings
Just today, I checked whether my Facebook-friends can be found from Spotify.
It gave that similar error message, so I had to yet again renew the apps settings in the Facebook-settings page. For some reason the Spotify's permission had ended at the end of september. I hadn't changed anything, so I wonder why it wouldn't just continue and use it normally.
So, I think this problem is only happening if the permission goes out of date and you have to renew it by clicking couple times there on Facebook.
Hey @user-removed,
Welcome to the Community.
I recommend you to confirm if the option "Facebook Processing Data" is enabled here.
Hope this helps 🙂
yes it is i've also turned it off and back on but without anyluck I've also removed the app from my facebook apps and reconnected it and still same issue
I also have this problem and have not yet found a solution
I have solved it by contacting Spotify via the chat, they have had to create a new account and transfer the subscription to my new account since my old one was setup also with Facebook login and I deleted that account ages ago
Hey @q-mv_gu5b5msa ,
Have you tried all the steps I mentioned above? You can also confirm if you enabled the connection between Spotify and Facebook correctly, I recommend you to check this.
Thanks! 🙂
Thank you so much **bleep**!!!! I have looked everywhere and couldn't find a solution. Bless you.
Thank you!
Turns out my app entry in facebook had expired here.
To renew the ticket you can:
After this Spotify and Facebook integration worked again and I could follow new friends.
Jesus... where is this tab for facebook in my spotify??? I looked and don't see anything. Why is this app so clunky? Did you hire the same folks who designed linked in? The UX is terrible as is the support.
@jbarrieuk schrieb:Jesus... where is this tab for facebook in my spotify??? I looked and don't see anything. Why is this app so clunky? Did you hire the same folks who designed linked in? The UX is terrible as is the support.
Hey @jbarrieuk,
Not sure on which device you are using Spotify but on Windows Desktop it's in the 5th section called "Social". Here's a screenshot of how it looks like.
Best,
Felix