Spark NZ Spotify Subscription Problems

[seant58t]

Hi

I seem to have 2 accounts (one linked to an email address and one linked to my facebook account) but Spark New Zealand is paying for the account linked to the email address which i dont use and I'm still getting charged by Spotify for the account linked to my facebook which is the one I use.

I called Spark New Zealand and they told me to contact Spotify to get you to sort it out.  I am very confused, I just want change my Spark Subscription to my facebook linked spotify account and to delete the other one.

Please help

Sean

[EthanS1]

Hey! @seant58t!

Thanks for posting! 🙂

Reach out to the Support guys and they'll be happy to help you with the account closure 

Contact Spotify (via Email): https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares-227973660732160/
Twitter: https://twitter.com/spotifycares - Drop a DM 🙂

Important if your emailing:
If you get an automated reply email telling you to check the Community, Please do drop a reply so this will get queued for a agent to see!

Have a fab week ahead 🙂

Ethan

[bexamania]

Did you find a solution to this? I am having the same problem.