Spotify Account Details not reflecting account details Facebook (Part 2)

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Spotify Account Details not reflecting account details Facebook (Part 2)

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Hi, this is reffering to my case: https://community.spotify.com/t5/Accounts/Spotify-Account-Details-not-reflecting-account-details-Fac...

 

I have yet to find a solution to this issue. My email is still not the same as my Facebook email and I'm not allowed to change the email address here on Spotify. Please note that I've had this email addressed for YEARS now but Spotify didn't update my email address and it's still on my old email address.

 

The email I have changed on Facebook is currently not being used as I've tried logging in to the new email.

 

This has created another issue where my family members couldn't add me to my family subscription. 

 

Please fix this, I've had issues like this for SO MANY YEARS!!! Don't tell me to approach them on Twitter/Facebook, no one answers me, please direct me to a person in charge with an actualy email /one-to-one troubleshoot. I deserve that at least for being your premium member!

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Re: Spotify Account Details not reflecting account details Facebook (Part 2)

Rock Star 24
Rock Star 24

Hey @Jiarrhea,

 

Thanks for reaching out.

 

It's odd that you haven't received any response on Twitter/Facebook. Can you please send me a link to your tweet? 🙂

Thanks again.

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.
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Re: Spotify Account Details not reflecting account details Facebook (Part 2)

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I do not have a twitter account and I don't intend to get one. I'm unable to reach you on Facebook as I can't find the Messenger button on your facebook page.

Is this your Spotify facebook page? if not can you redirect me to the correct on?

https://www.facebook.com/pg/SpotifyMY/posts/?ref=page_internal

 

Please advise a solution. 

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Re: Spotify Account Details not reflecting account details Facebook (Part 2)

Rock Star 24
Rock Star 24

Thanks for letting me know.

 

You can't say that no one responds to your messages if you haven't even sent one to them 😉

 

There's definitely a message button on Spotify's Support page: https://facebook.com/SpotifyCares. 🙂

 

If you're still not seeing a message button, I'd recommend that you post a screenshot of what you're seeing so I can see what else I can suggest!

 

Thanks.

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Spotify Account Details not reflecting account details Facebook (Part 2)

Regular

Ok, I didn't know this was a different facebook page. Thanks for redirecting me

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