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Spotify Billed me but transaction failed

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Spotify Billed me but transaction failed

Avatar of FredFrank
Visitor
2019-08-03 07:37 PM

I don't have a spotify account but I was billed 11 dollars on my debit card after I used paypal to pay. The transaction failed so I don't have premium but I still got billed. I want my money back.

 

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Avatar of Billy-J
Spotify Star
Spotify Star
2019-08-04 01:17 AM

Hey @FredFrank, thanks for reaching out to the Community!

I'm very sorry to hear this. I'd recommend contacting Spotify Customer Support here. Once you've done that, please go to your financial institution to change your card/bank details to avoid this from happening again.

 

Have a great day 🙂 

Billy-JSpotify Star
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Note: I'm not a Spotify employee.

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Avatar of Billy-J
Spotify Star
Spotify Star
2019-08-04 01:17 AM

Hey @FredFrank, thanks for reaching out to the Community!

I'm very sorry to hear this. I'd recommend contacting Spotify Customer Support here. Once you've done that, please go to your financial institution to change your card/bank details to avoid this from happening again.

 

Have a great day 🙂 

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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