Solved: Spotify Case Number 05764981

user-removed · 2016-06-28

I haven't heard anything on this 😞

user-removed · 2016-06-30

It's been taken care of now! Thank you!

MattSuda · 2016-06-28

Hey @user-removed

Support usually replies within 24-48 hours.

If you still have not gotten a reply:

Did you get a confirmation email from the contact form? It should be similar to "Spotify Support Case #XXXXXXX". If so, reply back to that email and tell them you still need help.

MattSudaSpotify Star

Help others find this answer and click "Accept as Solution".

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user-removed · 2016-06-28

Thank you. It's been a week and I've heard nothing. I replied to the email I received, confirming the creation of the case, but so far, nothing.

MattSuda · 2016-06-30

@user-removed

Sorry about that. I will escalate this to staff to get this looked into.

MattSudaSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

user-removed · 2016-06-30

It's been taken care of now! Thank you!

MattSuda · 2016-06-30

@user-removed

Glad to hear!

MattSudaSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

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Spotify Case Number 05764981

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Account & Payment

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Spotify Case Number 05764981

Spotify Case Number 05764981

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