Spotify Contact

[Bassettonboard]

Can anyone help me figure out how to contact Spotify for help?  NOTHING WORKS on the help sight.  This company has me so **bleep** off because they'll gladly take your money, but they purposely make it impossible to even contact them with questions.  What ever happened to customer service?  What happened to waiting three hours on an automated support line?  This is pathetic!  They took my money but I cannot access my account or make anything work.  At this point I just want to cancel my account and never speak the name again.  This company SUCKS!

[OscarDC]

Hey @Bassettonboard,

Thank you for reaching out to the Community. We moved your post from Chats to the help boards as its content fits better here.

We apologize if this may cause any inconvenience. We understand you already tried some troubleshooting from the support site to recover the access to your Premium account, but just to be on the same page, would you mind confirming if you followed the steps listed in this article?

If so, and the issue persists, it's possible that the Premium account has different credentials to log in to. Since an account could be created with a Facebook profile, a Google/Apple account, or a phone number, we'd also suggest trying out these other methods to see if the issue persists.

In case you still cannot login, since we don't have access to users accounts from the Community, we'd recommend contacting our Customer support directly so they can check the account and help you further. You can contact them in any of the channels mentioned here.

Hope this helps. If anything else comes up, the Community will be here for you.