Spotify Customer Support Sucks

[AW]

All I need is my password to log into my mobile device. It's been over a week since I put in the support ticket. Pretend for a second that you are a real company, and need your customers to be happy....now send me my password champ

[makinganother]

Thanks Peter

[Closeup]

I canceled my subscription after reading how much of a hassle it is just to reset a password. Can't log on and can't get any answers as to how to go about fixing this problem. I did notice, however, Spotify never has any problems deducting my subscription cost every month. Imagine that. 

[Closeup]

Getting yet another useless computer generated email with solutions I've told them I've already tried. It's no wonder they don't provide a customer support phone number- they'd need a hoard of employees manning the phones night and day to fix everyones issues. I'm sure this is a complete waste of time but I actually went to the trouble of re enrolling ( and having them charge my PayPal account). Lets see what happens now- fixed or ignored?

[Rorey]

@Closeup Very sorry to hear about that. Would you be able to share your case number with me so I can get this looked into? 

[user-removed]

It depends. If customer service person has bad day, then maybe service is bad. Try to reach another person, maybe it will do the trick 😉 Haahaaa.

[1252711486]

My radio station has played 5 John Denver songs in the last hour. The more I give it a thumbs DOWN the more hey play the sob!

[1264154829]

Same here.  After months of frustration with Spotify's nonexistent customer support, I'm switching to Apple music.  Their catalog is just as large, and you can reach a live human if you need to.

[jimrcools]

Just going to leave this here.

[Rorey]

@1264154829 @jimrcools Do you have a case number from when you emailed us? We'd love to follow this up.

[jimrcools]

Thanks for the follow up but I finally received a follow up via Twitter.

I think most, if not all of the frustration people have towards Spotiy customer service is because of the generic auto-reply email that gets doled out instead of an actual response.
I get that most of the support tickets Spotify receives are because of user error and technical issues but I had a payment issue and after filling out 2 or 3 support tickets and being brushed off I had to take to Twitter twice to receive an actual action on my issue.

The low level of customer service and the hoops I had to jump through to get to it seem to be typical of most issues here.

😞

[Rorey]

@jimrcools. Apologies. Please let us know if you have any issues in the future. We'll try to get them chased up. 

[eaststbob7]

Spotify help SUCKS. They should have a number to call to HELP their CUSTOMERS!!! It only took me 3 months to get my problems straightened out what the hell kind of service is this. If I have more problems I will quit. Wake UP!

[Rorey]

Hey @eaststbob7. 

Would you mind telling us you case number? 

We'd like to make it up to you somehow. 

[eaststbob7]

No thanks finally straightened out now after 3 months my wife was unable to get on line with spotify

[Rorey]

Alright @eaststbob7. Please message us if you need help in the future. 

[Claraagibbs]

I've been working on getting premium family for days. Actually paid for it 3 days ago and my subscription still says free. When you send an email you get a canned response saying this is what you said. Really, no **bleep**, that's what I said and respond timely with an answer. It's simple, Ive paid $128 and want premium for the family. How hard can this be? It's your business to sign up customers, collect payment and provide a service. This could be the worse service I've ever encountered. I hate to say it, but it's much worse than Comcast. How in the heck do you get help?