Spotify Deleted my Music

[conor_dunne]

I signed up for a premium trial last September on my 'o2 money card'

Between registering for the trial and the trial expiary. o2 went into liquidation and is now owed by '3 network'

This ment that all 'o2 money cards' were cancelled.

After the trial the money should have been coming from my account.

As I had returned to college i was using spotify less frequently in my final year of college and knew I definatly had money in my account.

Without warning I was signed out from all access points. 

When I had logged back in all of my playlist had been deleted. My entire college experience in music gone.

I can not find any phone number or direct email to explain my situation and hopefully get my music back as it is of great sentiment to me. Can somebody please help

Conor

[Oreste]

Hi there.

Welcome to the Spotify Community, we're glad to see you're part of the band.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares and SpotifyCares, just send them a private message with your account's email address and username. You can also use our Contact Form to get email support.

Don't hesitate to drop us a message if you need any help 🙂

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