I am trying to login to my spotify so I can change my payment settings, but when I try to login online it does not recognize my username, email, or password, which I know is correct because I wrote it down. When I got to reset my password, it says "The email address you provided is not associated with an active Spotify account." However, my account is definitely active because I'm still being charged for premium (i double checked my transactions to make sure). I'm unable to login on my computer, but it's still available on my phone, assuming I never log out.
Does anyone know how to fix this problem? Thanks for your time.