I had a credit card that I just used for internet subscriptions. I had it on autopay because I trusted the companies that I gave my credit card number to.
Since then, I have gone through all my credit card charges, trying to cut down on my monthly expenses, and I noticed that Spotify has charged me twice for 9 months! I bring this to their attention, and Spotify said that it was their fault. When I logged in with Facebook, it somehow made two accounts. So for 9 months, I was getting billed twice for premium service (only receiving one email a month from Spotify letting me know that my credit card was going to be charged). The only fault I have in this is not checking my statement from the beginning.
So instead of refunding me the money that they owe me, they want to give me credit. At this point, I want nothing to do with Spotify. I don't want free months, and that is what they keep offering me. I have never had to work so hard to get money back that was taken from me. Spotify, admit something went wrong, and fix it. Why would I keep using your service when you keep trying to take advantage of me? If you would have just given me the credit I was owed in the first place, I would be singing your praises.
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Sorry that you feel this way. I have sent you a reply to your case via the email system.
Coming to this forum certainly helped. After I posted here I emailed customer service one more time and finally got a response. So either 3rd time is really a charm or somehow posting in this community sends off some techi smoke signals 🙂 ..Looks like this is happening all over spotify because when you sign up or in through Facebook it's actually adifferent account? or something like that. So you could have hit the Facebook sign up button by mistake or did so intentionally thinking that it would prompt your current account, but thats not the case. Seems it creats a whole new account, ergo (sp?) the double billing...anyways they kindly fixed the problem and when I asked for a credit they kindly credited my account. I, like you, LOVE my Premium account and didnt want to have to let it go (while I LOVE it I will kindly leave ANY service that doesnt respect their customers) so I was and AM one HAPPY Camper...hit up customer service one more time and you should get an email back, I'd bet within the same day. I'm back to being a spotify lover and poster gal again (lol) ...I hpe you have the same great experience...:)
SAME PROBLEM HERE! Pretty messed up if you ask me. Im trying to figure out how to even get a hold of someone....