Spotify Double charged me for NINE MONTHS and I am having to beg to get the money back they took

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Re: Spotify Double charged me for NINE MONTHS and I am having to beg to get the money back they took

Rock Star 23
Rock Star 23

Hey @Bammy88,

 

Do you get email receipts for your subscription purchases? Search for one of them in your email account. In it, the Spotify username you're paying for is shown:

 

Username/ID:        xxxxxxx

If you're getting charged twice, it probably means you're paying more than one account. Checking your receipts is a way to confirm that.

 

Fill out the contact form, and someone from Spotify will be able to help you within 24 hrs. Don't forget to check your spam folder for responses as they may end up there.

 

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

 

Hope it helps. :)

osorniosRock Star 23
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Re: Spotify Double charged me for NINE MONTHS and I am having to beg to get the money back they took

ark1992
Newbie

I have just come across this problem, I can't believe there is not a system in place yet to stop this happening, after reading the first comment on this thread was many years ago. Today after reviewing my outgoings, I have worked out that I have been double charged for Premium every month since January 2015, although one shows up as iTunes so it was never obvious that this was a charge for Spotify. Again, the same facebook problem. I am absoloutely horrified at the amount I have overpaid, and I don't find the customer service to be extremely helpful. 

Re: Spotify Double charged me for NINE MONTHS and I am having to beg to get the money back they took

Spacemonkey223
Newbie
I was billed twice for 24 months! Seeing what they will do about it now

Re: Spotify Double charged me for NINE MONTHS and I am having to beg to get the money back they took

afrofunkymama
Casual Listener
They typically follow up and reimburse you for the months they
double-charged you...wouldn't worry too much about it...I feel for those
who never catch it though...I love my Spotify, too bad with all those
brains, no one in the tech department has figured out a way to troubleshoot
that glitch...it leaves a sour taste and makes me rate it an 7 or 8 where
it would be a 9 or 10...smh
Solution!

Re: Spotify Double charged me for NINE MONTHS and I am having to beg to get the money back they took

dorethaharris
Newbie

Re: Spotify Double charged me for NINE MONTHS and I am having to beg to get the money back they took

afrofunkymama
Casual Listener
No worries, contact them and they will research the two accounts (usually it's because When you login through Facebook, it starts a new enrollment) and once the verify the double charge they will credit your account for 9 months...

Re: Spotify Double charged me for NINE MONTHS and I am having to beg to get the money back they took

Rock Star 23
Rock Star 23

Hello @dorethaharris

 

Do you get email receipts for your subscription purchases? Search for one of them in your email account. In it, the Spotify username you're paying for is shown:

 

Username/ID:        xxxxxxx

If you're getting charged twice, it probably means you're paying more than one account. Checking your receipts is a way to confirm that. :)

osorniosRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Spotify Double charged me for NINE MONTHS and I am having to beg to get the money back they took

EdgarCesarTapia
Casual Listener

I am facing an issue of being charged two times in two different credit cards for Sep and Oct 2017 

I have the family memership and being charge $149 mexican pesos in one card and for the past two months I am being charge a premium memership in another credit card as well for $99 mexican pesos a month. I am not sure who can I talk to or how to get this solved. Anyone can guide me ?

Thank you

Re: Spotify Double charged me for NINE MONTHS and I am having to beg to get the money back they took

Rock Star 23
Rock Star 23

Hola @EdgarCesarTapia

 

Busca en tus cuentas de correo recibos de pago de Spotify que puedas tener. Alli encontraras el nombre de usuario que estas pagando.

 

Busca donde dice:

 

Nombre de usuario/ID:  xxxxxxx
 
Entra a tu perfil del sitio web con ese nombre de usuario y revisa tu status de suscripcion. Es probable que estes pagando mas de una cuenta (diferente a la normalmente usas). Lo puedes comprobar revisando tus recibos de pago.
 

Puedes pedir un reembolso si no han pasado 15 dias del cargo. Llena este formulario y alguien de Spotify te ayudara en un maximo de 24 hrs habiles.

 

Debes estar pendiente de la carpeta Spam, ya que muchas veces la respuestas llegan alli. Si recibes la respuesta automatica, responde a ese mensaje (aun si la direccion es 'no-reply') y un agente de servicio al cliente se pondra en contacto.

 

Espero sea de ayuda. :)

osorniosRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Spotify Double charged me for NINE MONTHS and I am having to beg to get the money back they took

EdgarCesarTapia
Casual Listener

Hello @ 

I have looked into my Spotify receipts for the Family account being charge at $149 mexican pesos a month. 

the ID es Edgar.Cesar.Tapia which is correct, I have 5 members linked to this and looks ok

However I can´t figure out the other charge of $99 pesos that I am getting for the past 2 months to a different credit card with the ending 530 

Can I get information on the user name being linked to this credit card so if there is a mistake I can cancel that charge?

 

I am not able to find the answer to this

 

Thank you

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