Spotify Duo - Double Charged

[BrianP31]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Hi, I recently got a new debit card and when my direct debit didnt go through at beginning of this month, I updated the payment card on my account.

When I went in to the Spotify app on my phone, i had a notification that payment hadnt been made, so i went to update details thinking payment hadnt gone through. Instead I've been charged for regular premium, and my wife has been removed from the Duo account. 

Is it possible to get this back to how it was before, with two of us on Duo and not having a second monthly payment?

[Emilia_8]

Hi @BrianP31, 

Thank you for reaching out here in the Community!

For more details on how to start, join or invite members to your Premium Duo plan, make sure to follow all the relevant steps from this support article. 

I hope you'll find this helpful!