Spotify Duo account manager change / audiobooks assigned to the wrong account

[JosiahWilliams]

My wife and I share a Spotify Duo account. When setting up our account and merging our individual accounts, we paid no mind to who would be the account manager as it's linked to our joint bank account. With the rollout of audiobooks included with premium, we are now realizing that only the account manager (which is assigned to my wife's account) is the only account able to listen to audiobooks. My wife does not care for audiobooks but I fully planned on listening; however, there does not seem to be a way to change account managers at any point in time after the account has been opened.

Because of this structure, my wife's access to audiobooks goes to waste and I cannot access the books I'd otherwise be listening to. Is there something I am missing or am I just completely out of luck? Really hope there's a solution to this issue as it seems like something that should be addressed.

[Carvinmartin]

I concur with all this chatter in what a pain in the **bleep** it is to switch managers. It really shouldn't be hard to code and release. And then I find out today my premium account monthly fee is going up 24% at the end of the year. wth! What possibly could this serve other than padding shareholder demands. Are we going to get 24% more value? Very unlikely!

[juanma_3]

I have the same issue. What a mistake not to give both users access to audiobooks 

[juanma_3]

I have the same issue. I was paying 7 usd and cancelled my plan yo get a duo, thinking both accounts are premium, and just realized this. Not very good marketing nor product experience. 

[madriance17]

Really not a good solution.  Are you working on an alternative that several people mentioned in others comments?

[LoLoAtreides]

this is a non-solution. There is no reason why both plan users should not have access to audiobook content. Even if the audiobooks for the non-manager had ads, at least it would be better than no access at all. You should fix this instead of suggesting a weird manual workaround that doesn’t actually fix the problem, this just transfers the problem to another person on the account. 

[Kitty85]

Hi Joan, this is not really a solution. There should be an option in audiobook settings where you pick which member of the family or Duo plan has the audiobook hours. Understandably there may be a large timeframe on changing it again (to prevent misuse of this feature) such as cannot be changed until the end of the month (much the same as a subscription.) However I believe this would be a very helpful addition. 

Asking someone to cancel their plan, they do not wish to cancel, simply to listen to wasted audiobook time, because the time cannot be transferred.. Is simply a bad business decision and unhelpful. 

I mean, if someone has to cancel their plan, what’s to stop them from just not reinstating it and going to Amazon music/ Amazon prime and then audible. 

it would be a great idea to serve your customers needs, before they have to resort to cancelling their plan to change 1 feature. 

[Revoashley]

The fact people have been complaining about this for 2 years and Spotify still has not come up with a solution is very disheartening and shows that they dont care about their customers.

[goofygum]

In the meantime they added a number of new functions. They simply do not care about the user at all. If they really cared they would have fixed it. They know we won’t leave. That’s why we need more competition and options.