Spotify Family: Address Rejected

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Spotify Family: Address Rejected

teeefz
Newbie

Hey all,

 

I've subscribed to Spotify Family for about a month or so now. Things were going great, and all my members received them good premium music.

However, out of a sudden, one of my family members got rejected from the service. Spotify's message is that "they couldn't confirm that we stayed at the same address", and thus has been removed from my family list.

 

The information has been keyed in correctly, however, spotify still does not recognise the billing information.

 

In addition to this, does anyone know what is spotify's contact e-mail for issues relating to this? They lack a "contact us" page.

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1 Reply

Re: Spotify Family: Address Rejected

Tom__
Community Legend

Hey @teeefz!

 

I recommend contacting Support about this issue, you can do this via Twitter (@SpotifyCares) or on the online contact form.

 

At the bottom of the site, you should see "Help", when you click on that, at the bottom of that page should display "Contact", this should help you in the future if you need to contact Support. 

 

:)

 

-Thomas

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