Spotify Family - Can't Add

[user-removed]

I have been paying for Premium Family for a few months now, and my spouse has not been able to use it.

I have sent him the invite 4 times, and every time, it says the code in the email is invalid.

I had a problem with my bank account this week and my payment didn't go through.  I tried to switch it back to basic premium (not family) prior to fixing my payment info, and I wasn't able to until the payment was fixed.  So of course I fix it and get charged for family again.

I wanted to tell someone about this directly, but all I could find was "community" assistance.

I'm pretty frustrated.  I love Spotify, and have been using it for at least 2 years, but Apple Music has a 3 month free trial that looks real good right about now.