Spotify Family Plan

[user-removed]

My wife and I now live in France. I have an UK and a BE credit card, my wife has a FR card.

I have a premium account and my account is linked to my UK credit card. She used to be on a free Spotify account and has her account linked to FR.

We want to go on a family plan. But we need to be in the same country. I triend changing my account to her FR credit card, but that was not accepted (without an error message from Spotify, it just doesn't seem to work ... maybe because the name does not correspond??)

She can not change her country to UK as she's been using Spotify Free on FR for too long.

What's the solution to this mess? It's not possible to join the family plan?

[jean3601]

Hey @user-removed

I suggest you contact support so they can assist you with solving your issue 🙂

You can contact support on twitter @SpotifyCares Or you can email Support here.

If you receive a No-Reply email that says to check out the FAQ or Community just reply to that email and Spotify support will contact you 🙂

Support takes 24-48 hours to reply to you if they have not replied to you by tomorrow you can ask me here and I will escalate the issue for you 🙂

I hope this helped solve your issue 🙂